What do you do when you get a bad online review? That’s what customer service expert Marilyn Suttle and I will be discussing tomorrow on Tribe Building Today. Hope you can join us. It’s free! Subscribe here: http://bit.ly/tbtmarilynsuttle
Here are some of the questions we will be answering:
– How damaging are negative online reviews?
– Who writes negative reviews? And what’s their real motivation?
– What are the best ways to handle negative reviews
– What are the common mistakes in handling them?
– What systems can you put in place to prevent emotional reactions from clouding your judgment?
About Marilyn Suttle…
Marilyn Suttle specializes in creating “Suttle Shifts” in the way people think and act, so they can produce massive results. A leading authority in service excellence, business and personal relationships, and content marketing for women-focused online communities, she’s been sourced as an expert by Ladies Home Journal, Corp Magazine, Inc. Magazine, LA Times. And the Chicago Tribune & network-affiliated news programs have featured her advice on communication and leadership.After working with Marilyn, her clients have won industry awards, raised customer satisfaction levels and gotten lasting results in reducing stress and experiencing greater success and self-fulfillment.
Company leaders have made her presentations available to thousands of employees, improving their quality of life and passion to excel in their professions.
Marilyn presents keynotes and trainings, as well as coaches and consults with professionals at Fortune 500 companies, universities, medical, mid-sized companies. She also works directly with entrepreneurs. Her extensive experience with online community management, and social media helps brands engage deeply with their target market.
Marilyn hosts the Woman-to-Woman podcast series on iTunes, sponsored Kimberly-Clark Corporation, and personal growth gurus like Jack Canfield, founder of Chicken Soup for the Soul Enterprises, have invited her to speak on their stages.
Marilyn’s bestselling book, “Who’s Your Gladys?” – co-authored with Lori Jo Vest – was published by AMACOM, NY in 2009 and is now available in paperback and as an e-book. Suttle and Vest also created the online course Customer Service Roadmap to allow their training to be more efficiently conducted by companies throughout the world.
Hosted by Gina Carr…
Gina Carr is a sought after speaker and business growth consultant who works with business leaders who want to grow their business by getting more great reviews, and fewer bad ones. Gina hasan MBA from the Harvard Business School and an engineering degree from Georgia Tech. She is known as “The Tribe Builder” because she helps passionate people build powerful tribes of raving fans.
She is the co-author of Klout Matters: How to Engage Customers, Boost Your Digital Influence & Raise Your Klout Score for Success. Gina was again named one of the “Top 50 Over 50” Marketing Thought Leaders by Brand Quarterly (2014 & 2015) and Who’s Who Among Women in Ecommerce by WE Magazine (2014).
Join Gina and Marilyn on March 9 at 3:30 pm ET US by subscribing to the Blab at
Category Archives: Training
Training Topics – How Gina Carr’s Team Can Help You Learn Marketing – Digital, Social, & Traditional
Gina and her team of expert traininers can work with your organization to customize a program that is right for you, onsite or virtual.
- Social Media Marketing Intensive – Facebook, Linkedin, Twitter, Google+, Pinterest, Youtube, Blogging, Search Marketing
- Video Marketing
- Klout and Social Scoring – How to Raise Your Klout Score and Become an Expert in Your Field
- Clarity – How to get Clear on Your Purpose in Life
- Entrepreneurial Fever – Are you Really Ready to Start a Business of Your Own?
- Reputation Management – How to Protect Your Reputation – Online and Offline
- Fusion Marketing – Integrating Traditional Marketing with Digital, Social, and Mobile Marketing
- Influence Marketing – How to get Key Influencers to Market Your Products and Services
- Marketing Intensive – How to Find More Customers
- Tribe Building Leadership – How to Build a Powerful Tribe
- Real Time Communication – How to Communicate with your Customers in Real Time
- 21st Century Networking – Traditional IRL Networking Combined with the Power of the Social Networks
- Online Communities – How to Create a Digital Community for your Customers or Internal Team
Please call or email to discuss a solution that makes sense for your team members to be equipped with the best marketing and productivity tools.
Webinar – Facebook Marketing for Business Owners – September 24, 2012 – 2 pm EDT
Facebook Virtual Workshop for Small Business Owners, Entrepreneurs, Thought Leaders
Did you know that …
- 52% of all Americans over 18 spend at least 1 hour on Facebook every week*
- 56% of fans say they are more likely to recommend a brand after becoming a fan*
- 51% of fans say they are more likely to buy a product since becoming a fan*
Like it or not, Facebook is transforming the way we do business. It has become an integral part of the marketing mix for businesses of all sizes.
Are you using Facebook to market your business? Do you feel awkward when talking about your business on Facebook? Are you confused about whether you should even have a Facebook Page for your business or not?
If you want to know how to REALLY market your business on Facebook, you have a special opportunity to learn from one of today’s Facebook marketing experts, Gina Carr.
FACEBOOK MARKETING for Business Owners
5 Keys to Your Success
DATE: September 24, 2012
TIME: 2 pm EDT / 11 am PDT
Whether or not you should even have a Facebook page- How to market your business without spending a lot of money and without appearing “salesy.”
- How to easily draw the right kinds of customers to you – it’s easier than you think!
- The easiest way to find customers on Facebook
- The most powerful FREE way to market on Facebook that NO ONE is talking about
Gina Carr is an Entrepreneur, Speaker and Marketing Consultant who works with business owners, CEOs and Thought Leaders to leverage social media marketing for more publicity, profits and success.
Combining her street-smarts learned as small business owner with her book-smarts learned at the Harvard Business School and Georgia Tech, Gina helps business owners turn great ideas into profitable money-making machines.
Gina is the founder, CEO, and Chief Tribe Builder of the Tribe Building Academy which is dedicated to the education of tribe builders around the globe.
Tribe Builders are Passionate People Building Powerful Tribes of Raving Fans for their Business or Non-Profit Organization.
Register Now!
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Giving Back: Ten percent of all profits will go to the WOAMTEC Foundation. Gina Carr is an Ambassador for the WOAMTEC Dr. Phillips (Orlando) Chapter. WOAMTEC stands for Women on a Mission to Earn a Commission and is the premier networking organization for business women in the U.S.
Webinar – Secrets of Time Management for Social Media & Blogging with Terry Brock – Social Buzz U
THURSDAY AUGUST 23 – 11AM PACIFIC / 2 PM EASTERN*
Bottom-Line, Practical, Real-World Uses of Social Media: Secrets of Time Management for Social Media & Blogging
A Webinar Featuring Hall of Fame Speaker, Past Editor-in-Chief for AT&T’s business blog and Skype’s Former Chief Enterprise Blogger, Terry Brock.
Read all about it and register to attend for FREE here:
Secrets of Time Management for Social Media & Blogging
*If the date has passed, you can still access the webinar for a small fee. Just click the same link.
WEBINAR: PINTEREST for Business Owners with Monica McPherrin – WOAMTEC / Small Business Owner
Did you know that …
- Buyers coming from Pinterest are spending 10% more than the ones coming from other networks?*
- Pinterest Users are nearly twice as likely to purchase than Facebook users?*
- Pinterest is driving more online sales than any other network?
As a WOAMTEC member, you have the opportunity to learn from a top marketing authority on this powerful social network, Monica McPherrin.
This engaging webinar will reveal:
- What is Pinterest all about?
- What it means to your business
- How you can use Pinterest to promote your products/services
Monica McPherrin - Pinterest Expert
- Get Pinning – What to Pin and when to Pin it
- Pinning for business – Tips & Tricks
- Promote on Pinterest – Pin it to Win it & Photo Contests
- Pin Etiquette How to embed a pin on your blog
- How to check if your website/blog has been pinned
- Other Pinterest resources
Monica McPherrin is a Social Media Manager & Consultant who works with solopreneurs & small business owners to help them expand their marketing to the web, create an online presence, build their lists & increase sales using social media.
Based in Atlanta, she is a real life mom and a foster mom for homeless dogs for Angels Among Us Pet Rescue.
Hosted by Gina Carr, Ambassador for the Dr. Phillips (Orlando) Chapter
Get the recording and related links now!
Ten percent of all profits will go to the WOAMTEC Foundation.
