How to Handle a Negative Review with Marilyn Suttle, Customer Service Expert – BLAB

How to Handle a Negative ReviewWhat do you do when you get a bad online review? That’s what customer service expert Marilyn Suttle and I will be discussing tomorrow on Tribe Building Today. Hope you can join us. It’s free! Subscribe here:

Here are some of the questions we will be answering:

– How damaging are negative online reviews?

– Who writes negative reviews? And what’s their real motivation?

– What are the best ways to handle negative reviews

– What are the common mistakes in handling them?

– What systems can you put in place to prevent emotional reactions from clouding your judgment?

About Marilyn Suttle…

Marilyn Suttle specializes in creating “Suttle Shifts” in the way people think and act, so they can produce massive results. A leading authority in service excellence, business and personal relationships, and content marketing for women-focused online communities, she’s been sourced as an expert by Ladies Home Journal, Corp Magazine, Inc. Magazine, LA Times. And the Chicago Tribune & network-affiliated news programs have featured her advice on communication and leadership.

After working with Marilyn, her clients have won industry awards, raised customer satisfaction levels and gotten lasting results in reducing stress and experiencing greater success and self-fulfillment.

Company leaders have made her presentations available to thousands of employees, improving their quality of life and passion to excel in their professions.

Marilyn presents keynotes and trainings, as well as coaches and consults with professionals at Fortune 500 companies, universities, medical, mid-sized companies. She also works directly with entrepreneurs. Her extensive experience with online community management, and social media helps brands engage deeply with their target market.

Marilyn hosts the Woman-to-Woman podcast series on iTunes, sponsored Kimberly-Clark Corporation, and personal growth gurus like Jack Canfield, founder of Chicken Soup for the Soul Enterprises, have invited her to speak on their stages.

Marilyn’s bestselling book, “Who’s Your Gladys?” – co-authored with Lori Jo Vest – was published by AMACOM, NY in 2009 and is now available in paperback and as an e-book. Suttle and Vest also created the online course Customer Service Roadmap to allow their training to be more efficiently conducted by companies throughout the world.

Gina Carr Headshot - 2014 (NSACF)Hosted by Gina Carr…

Gina Carr is a sought after speaker and business growth consultant who works with business leaders who want to grow their business by getting more great reviews, and fewer bad ones. Gina hasan MBA from the Harvard Business School and an engineering degree from Georgia Tech. She is known as “The Tribe Builder” because she helps passionate people build powerful tribes of raving fans.

She is the co-author of Klout Matters: How to Engage Customers, Boost Your Digital Influence & Raise Your Klout Score for Success. Gina was again named one of the “Top 50 Over 50” Marketing Thought Leaders by Brand Quarterly (2014 & 2015) and Who’s Who Among Women in Ecommerce by WE Magazine (2014).
Join Gina and Marilyn on March 9 at 3:30 pm ET US by subscribing to the Blab at

Gina Carr
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Gina Carr

Gina Carr works with business leaders who want to get more great reviews and fewer bad ones. A serial entrepreneur and business growth expert, she has an MBA from the Harvard Business School and an engineering degree from Georgia Tech. Gina is the co-author of the McGraw-Hill book, Klout Matters - How to Engage Customers, Increase Digital Influence, and Raise Your Klout Score for Success. Schedule a free strategy session today to learn easy ways for you to get more great reviews ... and, more great customers!
Gina Carr
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