What do you do when you get a bad online review? That’s what customer service expert Marilyn Suttle and I will be discussing tomorrow on Tribe Building Today. Hope you can join us. It’s free! Subscribe here: http://bit.ly/tbtmarilynsuttle Here are some of the questions we will be answering: – How damaging are negative online reviews? – […]
For most service businesses today – restaurants, hotels, professional services – online reviews are more important than ever. In fact, I think that online reviews are the lifeblood of your business. Online reviews are important for product sales, also. However, this article will focus on service businesses, not products. If you have a lot of […]
Ginni Rommety, the CEO of IBM, is one of the most powerful and influential tribe builders on the planet because she has great communication skills and other important leadership qualities.
Great tribe builders know that one of the keys to building a powerful tribe is to have happy team members. News flash: screaming does not engender happiness or loyalty. I know first-hand from my entrepreneurial experiences of having offices full of people how important it is for everyone – especially “the boss” – to keep […]